Policies

All terms, conditions and other relative policies can be found below. For any further information please request them via email at hello@scratchgolf.com

Terms & Conditions

1. Introduction

These Booking Terms and Conditions govern your use of our online booking system, membership program and use of our facility for their intended use. By subscribing to a membership, you agree to be bound by these Terms and Conditions.

2. Membership Tiers and Fees

We offer various membership tiers with different benefits and pricing. Details of each tier, including pricing and number of included sessions, are available on our website.

3. Membership Sign-Up and Payment

To become a member, you can sign up through our website.
Membership requires providing your name, contact information, and payment details.
New members are subject to an initial sign up fee of £50, alongside the full payment for the monthly or annual fee.
Members under the monthly model are subject to a minimum commitment as specified in Section 4.
For monthly memberships, you will be charged the full monthly fee in advance at the time of sign-up. Thereafter, membership fees will be automatically charged to your chosen payment method on a recurring basis according to your chosen tier.
We reserve the right to adjust our membership fees at any time. However, we will provide you with written notice of any price changes at least 1 month before the new prices go into effect.

4. Minimum Commitment and Termination

All memberships require a minimum commitment period of 3 months.
You can cancel your membership at any time after the minimum commitment period, but cancellation will be effective at the end of your current billing period.
To cancel your membership, you must submit a cancellation request through your online account or by contacting us in writing.
Cancellations made within the minimum commitment period will not be refunded.

5. Booking Reservations

Members can book simulator sessions through our online booking system or by contacting us directly.
Availability for bookings may vary depending on your chosen membership tier and availability of the golf bays.
We recommend booking your sessions in advance, as slots are subject to availability.
Members are entitled to bring up to 3 friends subject to the member being present for the duration of the booking.
Any sessions included in a membership will expire at the monthly membership anniversary and will not rollover into the following period.

6. Cancellation Policy

Cancellations made within 48 of hours of your booking may result in the loss of your sessions within your specified plan.
No-shows for booked sessions will be considered a used session and cannot be rescheduled.
If you need to reschedule your booking, please contact us as soon as possible. We will try our best to accommodate your request, subject to availability.

7. Use of Our Facilities

Membership privileges are for the named member only and cannot be shared with others.
You agree to use our facilities in a safe and responsible manner and to follow all safety instructions provided by our staff.
We reserve the right to revoke your membership and refuse service to anyone who is disruptive or violates our policies.

8. Disclaimer of Liability

We take all reasonable precautions to ensure the safety of our customers and the proper functioning of our equipment. However, we cannot be held liable for any injuries or damages that occur during your use of our facilities.

If you have any questions about these Booking Terms and Conditions or your membership, please contact us at hello@scratchgolf.com.

Privacy Policy

1. Introduction

This Privacy Policy describes how Scratch Golf collects, uses, and discloses your personal information when you use our website, book simulator sessions, or otherwise interact with us.

2. The Business

Business Name: Scratch Golf Club Ltd

Registered Address: 3 Acris Court, Acris Street, London, SW18 2QS

Email: hello@scratchgolf.com

Information We Collect

We collect several types of information to provide and improve our services:

Contact Information: Name, email address, phone number
Billing Information: Billing address, payment information
Transaction Data: Details about payments, products, and services you have purchased from us.
Usage Data: Simulator usage data (courses played, performance metrics)
Device Information: IP address, device type, operating system
Usage Data: Information about how you use our website, products, and services.
Profile Data: Purchases, orders, interests, preferences, feedback, and survey responses.

3. How We Collect Information

We collect information through various methods:

Directly from You: When you book a simulator session, create an account, or contact us.
Automatically: Through cookies and similar technologies when you use our website.
Third-Party Sources: Limited information (e.g., demographic data) from third-party service providers we use for analytics - Trackman

4. How We Use Your Information

We use your information for several purposes:

To fulfill your simulator reservations and bookings.
To send important information about your reservations, promotions, and service updates.
To personalise your experience.
To improve our services and website based on usage data and analytics.
To comply with legal and regulatory requirements.

5. Information Sharing

We do not share your personal information with third parties for marketing purposes. We may share your information with:

Service providers who help us operate our business (e.g., payment processors, website hosting companies).
Law enforcement or legal authorities if required by law.

We require all third parties to maintain the confidentiality and security of your information.

6. Data Security

We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is entirely secure.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Choices

You have choices regarding your information:

Accessing and Updating Information: You can access and update your information through your online account (if applicable) or by contacting us.
Marketing Communications: You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of our emails.

9. Your Rights

You have rights under data protection laws concerning your personal data:

Access: Request access to your personal data.
Correction: Request correction of incomplete or inaccurate data.
Erasure: Request deletion of your data, where there's no good reason for continued processing.
Objection: Object to the processing of your data.
Restriction: Request the suspension of processing.
Transfer: Request the transfer of your data to another party.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

If you have any questions about this Privacy Policy, please contact us at hello@scratchgolf.com

CCTV Policy

1. Introduction

This CCTV Policy explains how Scratch Golf uses closed-circuit television (CCTV) systems at our premises. Our primary purpose for CCTV is to ensure the safety and security of our customers, employees, and property.

2. Legal Compliance

We comply with all relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR).

3. Areas Covered and Signage

CCTV cameras are installed to cover the following areas:

Entrance/Exit points
Golf simulator area
Lounge and hallway areas

Clear signage is displayed at all entrances informing individuals that CCTV is in operation.

4. Authorised Access and Usage

CCTV footage is only accessed by authorised personnel, such as management and security personnel, for legitimate reasons. These reasons may include:

Investigating potential theft or vandalism
Reviewing incidents of violence or disorderly conduct
Ensuring the safety and well-being of staff and customers

5. Data Retention and Security

CCTV footage is securely stored and retained for no longer than two months unless required for a longer period for legal investigations or regulatory purposes.

We take appropriate security measures to protect CCTV footage, including:

Secure storage with restricted access
Use of encryption technologies
Regular system maintenance and updates

6. Your Rights

You have the right to request access to CCTV footage that may capture you on our premises.

To request access to footage, please contact us at hello@scratchgolf.com with a detailed description of the incident and the date/time you believe the footage may be relevant to.

We will process your request in accordance with data protection laws and regulations.

If you have any questions about this CCTV Policy, please contact us at hello@scratchgolf.com